🥇 1st place at Czech Contact Center Award 2019 in Technology category more information

FAQ

Common questions

What is the Vocalls Phone assistant?
Voicebot - voice telephone assistant - is a digital platform with artificial intelligence components, extending capacity of your call center in outgoing or incoming communication with automated/robotic calls or text messages. Voicebot solves routine client questions, saving cost and time and giving your operators room to solve more complex queries.
Where are voice assistants being used
  • In existing call centers and customer care center to save time and increase efficiency of your operators
  • When arranging meetings with clients in a reservation system
  • In complaint departments, for processing and assignment of complaint numbers
  • When providing information on infolines
  • When informing clients about product news
  • In registrations and consents to GDPR
  • For fast and mass handling of urgent things
How can I try theassistant?
On the main page of our website, you will find 4 sample calls. Just enter your phone number and the assistant will call you in a moment.
How do I start using the assistant?
Just fill out the contact form. We will contact you and discuss the possibilities of deploying the assistant in your company.
Why don't you have a price list on the site?
Every client has completely different requirements and different ideas about using Phone Assistant. For price request, please use the contact form.

Technical questions

Which voices are available?
We support all common European and world languages male and female voice with the possibility to change the tempo or pitch.
Can the assistant send text messages or e-mails?
Yes. The assistant can send text messages or e-mails easily.
Can the assistant record calls?
Recording calls is included. Additionally, every recording is also complemented with its transcription and and we can report them regularly.
How can the assistant be operated?
The simplest variant is cloud. You have access to the Vocalls administration and the phone line runs in the cloud using our or your PBX. For more demanding clients, of course, we also have a variant of on-premise.
What does a voicebot consist of?
The voice assistant consists of three components. Speech To Text converts the client's spoken word into text, the voicebot brain (Natural Language Processing System) selects the correct answer and uses the Text To Speech tool to read it to the client.

Security

Where are phone numbers and call data stored?
We place great emphasis on safety. The whole solution can be operated in the on-premise variant, ie the data is with you. In the cloud variant, the data is securely stored in a certified Microsoft Azure repository. For more information on security, please contact us.
Do you sell the phone number database?
No. We do not sell the phone number database or otherwise work with numbers that our clients have entered into the system. All personal data is secured and we handle it in accordance with applicable legislation and the GDPR regulation.

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